Terms & Conditions
Welcome to The Santra Project. These Terms & Conditions govern your use of our website and any purchases you make from us. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our site.
Use of the site
- You agree to use the site only for lawful purposes and not to disrupt or interfere with its operation.
- We reserve the right to suspend or restrict access to the site without notice if misuse is detected.
Products & Orders
- All products are subject to availability.
- Product images are for reference; slight variations in colour, texture, or finish may occur due to the handcrafted nature of our items.
- Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
- Once confirmed, you will receive an order confirmation by email.
Pricing & Payment
- Prices listed on the site are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
- Payment must be made in full at the time of purchase through our approved payment gateways.
- We are not responsible for delays or errors caused by third-party payment providers.
Shipping & Delivery
- We ship across India and to select international locations. Shipping costs, delivery times, and options will be displayed at checkout.
- Delivery timelines are estimates and may vary due to external factors (e.g., courier delays, customs).
- Risk of loss passes to you once the product is delivered to the shipping address provided.
Returns & Exchanges
- We accept returns/exchanges in line with our Return Policy
- Items must be unused, in original condition, and returned within the specified period.
- Refunds (if applicable) will be processed through the original payment method.
Intellectual Property
- All content on the site—including text, images, logos, designs, and graphics—belongs to The Santra Project and is protected under applicable copyright, design, and trademark laws.
- You may not reproduce, distribute, modify, or use our content without prior written permission.
User Content
- If you share reviews, comments, or other content with us, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our business.
- You are responsible for ensuring that any content you submit does not infringe third-party rights or violate applicable laws.
Limitation of Liability
- To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or purchase of our products.
- Our maximum liability in respect of any product purchased will be limited to the price paid for that product.
Indemnity
You agree to indemnify and hold harmless The Santra Project, its directors, employees, and affiliates from any claims, damages, or expenses arising out of your misuse of the site, violation of these Terms, or infringement of third-party rights.
- Governing Law & Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
Changes to Terms
We may update or revise these Terms from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of the site after changes means you accept the revised Terms.
Contact Us
For questions about these Terms & Conditions, please contact us:
Email: info@thesantraproject.com
Phone: +91 6360922121