Privacy Policy
Welcome to The Santra Project. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, shop with us, or contact us.
Information We Collect
We may collect the following types of personal information:
- Details you provide: Name, email, phone number, billing and shipping address, payment details, and order history.
- Automatically collected data: IP address, device and browser details, pages visited, time spent, cookies, and analytics data.
- Optional data: Information shared through account creation, newsletters, or customer support.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders.
- Provide customer service and respond to your queries.
- Send updates, offers, or newsletters (only if you consent).
- Improve our website, services, and user experience.
- Comply with legal and regulatory requirements.
- Prevent fraud, protect security, and maintain trust.
Sharing of Information
We do not sell your personal data. However, we may share information with:
- Service providers (payment gateways, logistics partners, hosting, analytics, and customer support tools).
- Authorities, or regulators, where they may be legally required.
- Business partners or successors in case of merger, acquisition, or restructuring.
Cookies & Trackin
We use cookies and similar technologies to:
- Keep track of your shopping cart and preferences.
- Analyse how visitors use our website.
- Improve performance and user experience.
- Support marketing and advertising (where applicable).
You can disable cookies in your browser settings; however, some site features may not function properly.
Your Rights
Under Indian law, and where applicable globally, you have the right to:
- Access the personal information we hold about you.
- Request corrections or updates.
- Withdraw consent for marketing communications.
- Request deletion of your personal information, subject to legal or contractual obligations.
To exercise your rights, please contact us at info@thesantraproject.com.
Data Retention
We retain your data only as long as necessary for the purposes outlined above, or as required by law. Once no longer needed, we securely delete or anonymise your data.
Security
We use reasonable security measures to protect your personal information. However, no online system is 100% secure. We cannot guarantee the complete security of data transmitted over the internet.
Policy Updates
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@thesantraproject.com
Phone: +91 6360922121